They Were Promised Accommodations For Their Impairments, But Pamela and John G. Were Still Left Hopeless With Their Timeshare Experience

Both legally blind, Pamela and her husband John, were easily pulled into the high-pressure sales tactics used by timeshare representatives. What happened over the next few years were the most disappointing and disheartening experiences they ever had. Their timeshare experience ended up reaching a critical point when they were left helpless at their resort during a mandatory evacuation due to nearby wildfires. 

Below is a written account of the timeshare disaster that Pamela and John experienced. We hope their story will help shed some light on some of the deceitful tactics that the timeshare industry often uses on innocent, unsuspecting clients. Names of people and companies have been changed and/or redacted for privacy reasons.

“It all started when we received an offer for a get-away vacation at a heavily discounted rate if we just sat through a 60-minute presentation. We both thought this would be a great opportunity to get out, and had agreed that we would not purchase anything at the presentation. The first representative we spoke to was very kind and personable to us, eventually impressing us with a list of places all over the world we could vacation at with this timeshare deal. To accommodate our blind impairments, they made many promises to us to assure this would be a great investment, but as soon as we tried to capitalize on our purchase, we quickly noticed all the lies we had been fed.”

Pamela and John thought they would make use of their timeshare on a work-related trip, thinking there could not be any problems as they just needed a place to stay. They ended up feeling humiliated for becoming an inconvenience to their work colleagues who stood around to help them after witnessing the poor service they were receiving from the resort.

“On our first trip using the timeshare, we were hassled with hour-long check-ins, forced to attend more deceitful presentations, and lied to about our room arrangements on numerous occasions. It was a total fiasco and included horrible treatment from their staff.”

Attempting to give it another shot with their timeshare, Pamela and John planned a short trip to the mountains to see their family for Thanksgiving. This time they went in fully expecting the dismissive service and pressuring for a “60-minute presentation” from the beginning, but they never would have predicted how this trip would end.

“I remember we went down to the lobby and that’s when we first noticed the heavy smoke in the air. The desk receptionist calmly explained to us there was a wildfire but it was contained and not spreading so there was no need to worry. While we were out on the town we began hearing rumblings of an evacuation so we called back to the resort, and again we’re told there was nothing to worry about as it was just a volunteer evacuation. Needless to say, we thought it was safest if we headed back to the resort until all of this subsided.” 

Upon arriving back at their resort, they were informed by their driver of the nearby destruction being caused by the wildfires. Pamela and John hurried back to their room and called the front desk again but this time there was no calm reply, but instead, they were being yelled at that it was now a mandatory evacuation. 

“Where were our promised accommodations for our impairments? Not a single employee lifted a finger or offered to help us in any way, even after knowing we were both blind. Gratefully, we did escape and I guess we were lucky we didn’t have to attend another timeshare presentation we had scheduled later that day.”

That’s when Pamela and John reached out to Wesley Financial Group, LLC. We were able to help terminate their timeshare and liberate them from the financial burden and personal distress it had placed on their lives.* If you know someone whose timeshare experience is similar to this, pass along our phone number below. We would be more than happy to see if they qualify for our timeshare termination services.

(800) 425-4081

*Wesley Financial Group, LLC (“WFG”) develops individualized programs for each client, terminates over 98% of their clients’ timeshare relationships, and in certain circumstances, obtains a refund of some or all of the timeshare purchase price.  Actual results depend on each client’s distinct case and no specific outcome is guaranteed (although WFG does offer a 100% money-back guarantee if the timeshare is not canceled within the time specified in the WFG Enrollment Agreement).